Return Policy
Except for items designated as nonreturnable or as otherwise set forth below, Palmetto State Armory will accept a return of an item for replacement (if a replacement item is available) or a refund of the purchase price, less the original shipping and handling costs and any applicable restocking fee, provided such return is made within 30 DAYS of the date of receipt of the purchased item.
Unless there is an item defect or a valid item performance issue, returned items must be resalable (no wear or usage), in original packaging, and with all paperwork, tags, parts, and accessories. If the item is not returned in resalable condition, Palmetto State Armory may reject the return.
All returns MUST INCLUDE a completed Return Merchandise Form with the returned item for Palmetto State Armory to process the request, issue a refund, or replace the item. The customer MUST contact Customer Service to obtain a Return Merchandise Authorization (RMA) number BEFORE returning any item.
Please click here to download and print a Return Merchandise Form
If the customer fails to include a Return Merchandise Form with the returned item(s), or if the Return Merchandise Form is incomplete, Palmetto State Armory will NOT process a refund or replacement for the item(s) and the items(s) will be returned to the customer.
All returned items must be received by Palmetto State Armory prior to any replacement being shipped or refund being issued.
Refunds will be credited back to the same payment method used to make the original purchase. Credit in the form of a gift card will be issued if the original form of payment is not available or agreed to by the customer.
Palmetto State Armory carefully monitors returns and may take reasonable action, including limiting or refusing returns, to prevent fraud and abuse and to otherwise enforce these terms and conditions and all laws and regulations governing orders made on our website.
Palmetto State Armory reserves the right to dispute any bank or credit card chargebacks. Palmetto State Armory reserves the right to refuse all future orders placed by any customer that cancels an order via debit or credit card chargeback following shipment.
Nonreturnable Items
All sales of the following items are FINAL and returns, refunds, or exchanges are NOT ACCEPTED:
- Used, worn, or washed clothing
If a defect is discovered in any of these items, the customer should contact the manufacturer directly to submit a warranty claim.
If the customer received any of these items that were shipped incorrectly, the customer can contact Customer Service for assistance.
All other Purchases
If the purchased item(s) is defective or damaged upon receipt, or if the customer is not satisfied with a purchased item(s) and wishes to return it for a refund or replacement, the customer may return the item(s) to Palmetto State Armory WITHIN 30 DAYS of the date of receipt of delivery of the purchased item.
All returns MUST INCLUDE a completed Return Merchandise Form with the returned item in order for Palmetto State Armory to process the request, issue a refund, or replace the item. The Customer MUST call Customer Service to obtain a Return Merchandise Authorization (RMA) number BEFORE returning any item.
Please click here to download and print a Return Merchandise Form
All returned items must be in the same condition as when they were shipped by Palmetto State Armory and must be returned in original packaging. If the item is not returned in resalable condition, Palmetto State Armory may assess a restocking fee.
If the customer fails to include a Return Merchandise Form with the returned item(s), or if the Return Merchandise Form is incomplete, Palmetto State Armory will NOT process a refund or replacement for the item(s) and the package will be returned to the customer.